Privacy Policy

We Will Not Sell or Rent Your Information Disclaimer

We value your privacy. We will never sell or rent your personal information to any third party. Any information you choose to provide on this Website is used only to operate our services, improve user experience, and communicate with you as needed. We may share information only with trusted service providers who assist in running our Website, and solely for those purposes. We also may disclose information if required by law or to protect our legal rights.

By using this Website, you agree to the limited, responsible use of your information as outlined above.

Refund & Return Policy

- All Sales Compliance

All firearm sales are subject to federal, state, and local laws. Any refunds or returns must comply with applicable regulations, including background check requirements and transfer procedures.

-Firearm Returns

For safety and legal reasons, firearms cannot be returned once they have been transferred to the customer and left the premises, except in cases of:

• Manufacturer-verified defects, or
• Incorrect product received due to store error.

In these cases, the firearm may be exchanged or returned only if it has NOT been fired and is still in new, unaltered condition.

- Accessories, Ammunition & Gear

• Ammunition: All ammunition sales are final and cannot be returned for safety reasons.
• Accessories, optics, holsters, and gear: May be returned within 14 days of purchase if unused, in original packaging, and accompanied by a receipt.
• Special orders: Non-returnable unless defective.

- Restocking Fee

All approved returns (excluding defective products or store error) are subject to a 10% restocking fee.
This fee covers inspection, processing, and administrative costs.

-Refund Method

Refunds are issued in the original form of payment.
If the original payment method is unavailable, store credit may be issued at the discretion of management.

-Background Check Fees

Background check fees are non-refundable, even if the customer fails the background check or cancels the purchase.

-Denied Background Checks

If a customer is denied or cannot complete the background check process, the firearm may be returned to inventory, and the customer will receive a refund minus the 10% restocking fee and any applicable background check fees.

-Defective Merchandise

Items verified to be defective may be returned or exchanged without a restocking fee.
In many cases, the manufacturer’s warranty process must be followed. Staff can assist with warranty claims.

-Final Sale Items

The following items are non-returnable:

• Ammunition
• Clearance or discounted items
• Used firearms (unless defective at time of purchase)
• Custom-modified items
• Reloading supplies (powders/primers)

- Management Discretion

BW Outfitters reserves the right to approve or deny any return based on condition, safety, and legal requirements.

Shipping Policy

BW Outfitters ships firearms, ammunition, and accessories in full compliance with all federal, state, and local laws. By placing an order on our website, you confirm that you are legally eligible to purchase the items selected.

All orders are processed in the order they are received. Processing times are typically 1–3 business days, not including weekends or holidays.

Firearm Shipments (FFL Required)

- All firearms must be shipped to a valid Federal Firearms License (FFL) dealer.

- During checkout, customers must provide the receiving FFL’s name, address, and contact information.

- Firearms will not ship until the receiving FFL provides a valid license and we verify it.

- The customer is responsible for arranging the transfer and paying any transfer fees charged by the FFL.

- Customers must complete the required ATF Form 4473 and background check at the receiving FFL before taking possession.

Ammunition Shipments

- Ammunition ships directly to the customer where legal.

- Signature of an adult 21 or older is required at delivery.

- We do not ship ammunition to any state or municipality where prohibited or restricted by law.

Accessories, Parts, and Gear

- Non-regulated items such as holsters, optics, magazines (subject to local laws), apparel, and parts ship directly to the customer.

- Orders including only accessories usually ship within 1–3 business days.

Shipping Methods & Costs

- Shipping rates are calculated at checkout based on weight, size, and destination.

- Orders ship via UPS.

- We currently ship only within the United States.

Age Restrictions

- 21+ to purchase handguns, handgun frames, receivers, or handgun ammunition.

- 18+ to purchase long guns or long gun ammunition.

Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.

Order Changes & Cancellations

- No changes can be made once an order has shipped.

- Orders canceled before shipment may be subject to a 15% restocking fee.

- If an FFL refuses a firearm transfer or shipment is returned due to customer error, shipping costs and restocking fees will be deducted from the refund.

Lost, Damaged, or Missing Items

- If your shipment arrives damaged, contact us within 3 business days with photos of the packaging and the item.

- Lost or missing packages will be investigated with the carrier before replacements or refunds are issued.

- Claims submitted after 3 business days may not be eligible for carrier reimbursement.

Shipping Restrictions

We do not ship firearms, ammunition, or restricted components to jurisdictions where prohibited. It is the customer’s responsibility to know and comply with their local laws.